Vakantie Verhuur Spanje acts as agent for the owner of the holiday home. The contract is between the owner and the person making the booking (the guest).
The minimum age of the person booking the accommodation must be 21 years or older.
The accommodation may only be occupied by the number of persons and pet(s) indicated on the booking form and booking confirmation and only for holiday purposes. You and the members of your group also agree not to use the accommodation for illegal or commercial purposes, including subletting, this will result in the immediate termination of the contract and also for you and your group to leave the accommodation with immediate effect.
Once the booking is made, the guest is required to pay the full cost of accommodation.
When you submit a booking through our online booking system, you will receive an automatically generated booking summary by e-mail to the e-mail address you provided in the booking form. This does not constitute a contract between us or between you and the owner.
A contract with the owner only arises when your booking is subsequently confirmed in writing via a booking confirmation sent to you by e-mail. By clicking the online “accept” button, you agree to all booking terms and conditions listed here without exception.
By completing and submitting the electronic booking form, you are making an offer to rent a vacation rental that, if accepted by us, will result in a binding contract between you and the owner of the property.
Vakantie Verhuur Spanje has the right to dissolve the agreement before or during the rental period if unforeseen or unavoidable circumstances make it impossible to hand over the rental property, endanger the tenant or the property or complicate the service to such an extent that it is no longer reasonable to fulfil the agreement.
Accommodation price excludes (kWh) electricity, water, gas for hot water and hot plates, includes bed linen and bath towels. No beach towels!
The final cleaning is charged compulsorily.
Final cleaning does not include cleaning up after guests and guests should leave the property in the same condition as when they arrived. See the Property Care / Breakage and Damage section below for reasons why extra money for cleaning will be deducted from your deposit.
Our cleaning fee includes VAT at the current rate, washing all linen and general cleaning of the property for the next guest.
THE TOTAL PRICE OF EACH ACCOMMODATION INCLUDES THE PRICE OF THE ACCOMMODATION, CLEANING AND ANY EXTRAS LISTED SEPARATELY.
Agents reserve the right to change prices depending on costs. However, we will not change the price of your accommodation and final cleaning after booking and confirmation.
All payments must be made in euros. The total rental fee must be paid at the time of booking. If payment is not received within 5 business days, the reservation will be cancelled and guests will no longer be entitled to the property.
Payment may be made by credit or debit card (free of charge), and may also be made by direct bank transfer provided the payer covers all charges.
The agent reserves the right to re-rent a vacation rental if payment is more than 14 days past due.
The guest and his/her party must arrive no earlier than 4:00 pm on the day of arrival and must depart no later than 10:00 am on the day of departure, unless specifically agreed in writing on the booking confirmation.
Failure to adhere to these times may result in additional rental charges plus a fee for delayed or hindered access to the property by cleaners and key holders.
Guests will normally receive keys on arrival and full details of arrival will be provided once payment has been received
A staff member from Vacation Rental Spain will be waiting for guests on arrival. It is the responsibility of the tenant to inform us of the correct time of arrival. Additional fees may be charged for unannounced late arrivals.
The guest will be charged the following if the arrival is outside normal business hours:
Guests arriving between 20:00 and 08:00 will be charged an additional €40.00. Guests wishing to leave before 08:00 will also be charged an additional €40.00.
Only the people listed on the booking form are allowed to stay in the property, unless agreed in advance with the owner.
During your stay, you agree to be considerate of the occupants of neighbouring properties and not to cause a nuisance by producing excessive noise or for any anti-social behaviour, the owner may refuse you or any member of the group access to or further occupancy of the property if you or they behave illegally or anti-socially or if damage is likely to be caused.
Any problems that arise during guests’ stay should be reported at reasonable times during normal business hours, Monday through Friday from 10:00 am to 4:00 pm. Only contact Vacation Rental Spain by phone outside these hours if there is an emergency, such as water leaks that cannot be isolated or fire. Emergencies do NOT include problems such as lights, internet or TV not working.
Guests must remain polite and respectful to the owners, agents or persons acting on behalf of the owners or agents. Incivility and abuse will not be tolerated and you may be asked to leave the premises.
Any of these actions will be treated as a cancellation by you and the owner will not be responsible for any refund of rent paid, additional costs of not being able to stay at the property and under no obligation to find alternative accommodation for you.
The guest is responsible for leaving the property clean and tidy and for loss, breakage or damage. All awnings, umbrellas or soft furnishings outside should be retracted, closed and stored inside or covered on the terrace if possible, during bad weather.
Any breakage or damage, however minor, must be reported immediately by the guest to the key holder or agent, who will charge the necessary costs for repair or replacement. For the loss of a keychain, 200€ will be deducted from the deposit.
The guest is responsible for the cost of additional cleaning that may be required; this includes cleaning of the oven and ovenware, microwaves, cleaning of barbecues, removal of rubbish not disposed of before departure. Cleaning up and removing trash in bedrooms, kitchens, cleaning of used equipment, etc. will be charged extra.
All air conditioning or heating should be switched off when leaving the villa or going outside. All windows and doors should be closed while using the air conditioning or heating system. Quilts or blankets should not be used during the warmer weather in summer/autumn when air conditioning is used, as they are not needed. Misuse of air conditioning or heating may result in an additional payment that will be deducted from the deposit.
Furniture should not be moved from inside to outside under any circumstances, as this may result in sun damage. Garden furniture moved from inside to outside during the guest ‘ s stay, MUST be returned to its original place before the guest leaves the property.
All beach towels, if any , used by guests, must be washed and dried before leaving the property, otherwise additional cleaning fees will be charged.
Pets
Pets are accepted only where indicated on the website and provided That they are not left unattended at any time, that they are not allowed on the furniture or in the bedrooms and that all pet hair in the home and on the property be removed before departure. Pets must be indicated in the comments at the time of booking.
The agent or owner will charge a deposit of 400€. The method of payment of this deposit will be communicated to the guest at the time of booking. This deposit may be retained in whole or in part by the owner if it is determined that the tenant has caused damage by improper use of the facilities made available to him. Full or partial refund of the deposit is always made within 2 weeks after departure and in the same manner as it was collected upon entry.
The guest must allow the owner, his representatives and/or the key holder reasonable access to the property without notifying the guest.
Neither the agent , nor the owner is responsible to the guest or any member of his/her group for any loss or damage to persons or property resulting from the rental.
We recommend you take out travel insurance against cancellations, loss of personal property, accidental damage to personal property. Agent or owner’s insurance does not cover theft of personal property from individual homes.
We also recommend making sure you have the right health insurance to get emergency treatment in Spain if needed.
If the property is not available due to circumstances beyond the control of Vakantie Verhuur Spanje, Vakantie Verhuur Spanje will endeavour to offer suitable alternative accommodation that is part of their portfolio or Vakantie Verhuur Spanje will refund all monies paid (or a portion in the case of curtailment).
The owner reserves the right to change or withdraw without notice facilities and/or amenities, including awnings/awning or electrical equipment that have been advertised, due to repairs, maintenance or other circumstances beyond their control. In these circumstances, no refund will be made if the accommodation is still available.
The agent will charge an administration fee for any change to a booking. The amount of charges will be confirmed based on the change made. The minimum amount is €100.
If the guest must or wants to cancel a booking, he/she must immediately inform Vacation Rental Spain to notify immediately.
The accommodation will be re-advertised and re-rented where possible, if successful, a refund of maximum the amount paid or to the value of the rebooking will be made minus € 100 administration fee.
No refunds will be given for any reason including any COVID-related cancellations as long as Holiday Rental Spain and the property are legally available to receive guests, this includes any cancellations due to flight cancellations or restrictions imposed by the guests ‘ own country for travel to and from Spain.
Holiday Rental Spain expects all guests to purchase relevant travel insurance.
If the circumstances of the cancellation do not meet the above criteria no refund will be paid, you should still notify the agent as soon as possible if you do not intend to take your holiday.
The guest should immediately take up any complaint with the agent, who will contact the owner and he should be given the opportunity to address the problem.
The agent regrets not being able to take up a complaint after the guest has left the property. Neither the owner, nor the agent will be responsible for any additional costs incurred or claimed by a guest in the event he/she decides to leave the property prior to the booked departure date.
© 2024 Holiday Rental Spain – All rights reserved | Rental Terms and Conditions | Privacy Policy | Frequently Asked Questions | Web Design: Selva Digital
